Return Policy

No Cancellations Or Modifications Will Be Allowed After 24 Hours Of Order Placement.

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House of Knobs Return Policy
You have 10 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason.
All tile returns will incur a 25% restocking fee. We make every effort to pack and ship our tiles carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.

No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning Any Items.

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Individual Manufacturers Restocking Fees

*Abstract Designs	25%	*House of Knobs	25%
*Amerock	25%	*ItalBrass	25%
Anne at Home	25%	LB Brass	25%
Arthur Harris	25%	*Lew's Hardware	25%
**Art In Stone	Non-Returnable	*Liberty	25%
*Artisan Knobs	25%	L W Designs	25%
Atlas Homewares	25% not included in our sample policy	Sietto Glass Hardware	Non-Returnable
Arizona Hot Dots	Non-Returnable	Hickory Hardware	25%
Avante Hardware	25%	Michael Aram	25%
*Becker Beschlaege	25%	Mood Australia	Non-Returnable
		*Modern Objects	25%
Byron Bell	25%	Novelty Hardware	25%
CAL Crystal	25%	*Old World Classic Hardware	25%
**** Carpe Diem	25%	Omnia Hardware	25%
Century Hardware	25%	Out of the Blue	Non-Returnable
*Classic Brass	25%	Pacific Modern Hardware	25%
Colonial Bronze	25%	*Pamar Hardware	25%
Copia Bronze	25%	*Premium Imports	25%
***Creative Accents	25% If Unopened	RK International	25%
Door Jewels	25%	*Schaub and Company	25%
Du Verre	Non-Returnable	Sierra Lifestyles	25%
Earth To Peter	25%	*Siro Designs	25%
Edgar Berebi	Non-Returnable	Smedbo	25%
*Emenee Hardware	25%	Soko Studios	Non-Returnable
Bath Elegance	25%	Taamba Hardware	25%
Exxel Hardware	25%	*Top Knobs	25%
*Fusion	25%	Topex	25%
Gado Gado Hardware	25%	Vicenza	Non-Returnable
Hawk Hill	Non-Returnable	Voga Door Hardware	Non-Returnable
PLC Lighting	Non-Returnable	Wild Western Hardware	25%
		* Waterwood	25%

* These Vendors will waive restocking charges if a replacement order is placed for another product from their collections of equal or greater value.
No restocking fee's on Qualified sample orders.

** Art in Stone will allow for only one sample per household, All other orders are Non-Returnable. All orders are made custom.

*** Creative Accents sold under Creative Wall Plates will only issue credit for UNOPENED items. All items marked Final Sale are Non-Returnable.

**** Carpe Diem Cache and Cache Bath Collections are NON-RETURNABLE items.

All Corian Products are Non-Returnable regardless of manufacturer.

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Defective or Damaged Hardware
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we must be contacted either by E-mail or phone at 718-726-7575 to obtain a Return Goods Authorization Number, RGA Number.

Please do not ship anything back with out prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued with out this number.

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Warranties:
House of Knobs limits all warranties or guarantees to those offered by the manufacturer. Most of the Items we sell come with Lifetime warrantees please consult with us about warrantee policies of individual products.

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For further Information please call us at 718-726-7575 or E-mail us.