Return Policy

No Cancellations Or Modifications Will Be Allowed After 24 Hours Of Order Placement.

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Return Policy:
You have 10 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason.

We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.

No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning Any Items.

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Individual Manufacturers Restocking Fees:

Please note all vendors with a (*) will waive restocking fees if a subsequent order is placed of Equal or Greater value within their product line or collections.

* Abstract Designs	25%	Hawk Hill	Non-Returnable
* Alno	25%	* Hickory Hardware	25%
Anne at Home	25%	Hot Knobs	25%
Arizona Hot Dots	25% Knobs by Arizona Hot Dots are custom made to order and Non-Returnable	* House of Knobs	25%
Art In Stone	One sample per household allowed. All orders are custom made and Non-Returnable	* ItalBrass	25%
Arthur Harris	25%	LB Brass	25%
* Artisan Knobs	25%	* Lew's Hardware	25%
Atlas Homewares	25% not included in our sample policy	* Liberty	25%
Avante Hardware	25%	Lite Source	25%
* Becker Beschlaege	25%	LW Designs	25%
Byron Bell	25%	* Modern Objects	25%
CAL Crystal	25% All Corian Products are Non-Returnable.	Mood Australia	Non-Returnable
Canarm Lighting	25%	Novelty Hardware	25%
Carpe Diem	25% Carpe Diem Cache, Cache Bath, Villa Nova Collections and ALL Glazed Items are Non-Returnable	* Old World Classic Hardware	25%
Colonial Bronze	25%	Omnia Hardware	25%
Copia Bronze	25%	Out of the Blue	Non-Returnable
Creative Accents	Credit issued for unopened items only. All items marked Final Sale are Non-Returnable	* Pamar Hardware	25%
Designer's Fountain	25%	* PLC Lighting	25%
Diamond Tech	25%	RK International	25%
Du Verre	Non-Returnable	Sierra Lifestyles	25%
Earth To Peter	25%	Sietto Glass Hardware	Non-Returnable
Edgar Berebi	Non-Returnable	* Siro Designs	25%
* Emenee Hardware	25%	SMEDBO	25%
Exxel Hardware	25%	Taamba Hardware	25%
Finesse	25%	Topex	25%
Fusion	25% Fusion will not waive the restocking fee on Door Hardware orders	Trend USA	30% Restock on Solid Colors. Mixes and Blends are Non-Returnable.
Gado Gado Hardware	25%	Triarch International Lighting	Non-Returnable
Grandeur	25%	Vicenza	Non-Returnable
*Giusti	25%	Vidrepur	25%
*Gruppo Romi	25%	* Waterwood	25%
Hafele	25%	Wild Western Hardware	25%

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Defective or Damaged Hardware:
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we must be contacted either by E-mail or phone at 718-726-7575 to obtain a Return Goods Authorization Number, RGA Number.

Please do not ship anything back with out prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued with out this number.

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Warranties:
All warranties or guarantees are limited to those offered by the manufacturer. Most of the Items we sell come with Lifetime warrantees please consult with us about warrantee policies of individual products.

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For further Information please call us at 718-726-7575 or E-mail us.