Customer Care

Our Customer Service Representatives are dedicated to complete customer satisfaction.

Need personal assistance?
Please contact us using one of the methods below.

Phone: 718 726-7575
Fax: 718 726-7468
E-mail

Address:
House of Knobs
19-22 45th St.
Astoria, NY 11105

Customer Service Hours

Monday - Friday:

9:00 AM - 6:00 PM EST

No Cancellations Will Be Allowed After 24 Hours Of Order Placement.

Return Policy
You have 10 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason. Some items will incur a restocking charge. For further details on a specific manufacturer please refer to our Return Policy Page. We must uphold this policy because we in return have to pay restocking fees on these items.

Prior to shipping back any product we must be contacted either by E-mail or phone at 718-726-7575 to obtain return instructions or you may use our online RGA form. Please do not ship anything back with out prior authorization.

No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning Any Items.

Defective or Damaged Hardware
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item. Prior to shipping back any product we must be contacted either by E-mail or phone at 718-726-7575 to obtain return instructions. Please do not ship anything back with out prior authorization.

Warranties
House of Knobs limits all warranties or guarantees to those offered by the manufacturer. Most of the items we sell come with Lifetime Warrantees; please consult with us about warrantee policies of individual products.

Privacy Policy
At House of Knobs, we are dedicated to protecting your privacy. We use your personal information just to process orders and to help serve you better. Learn more.

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